Privacy policy

Last Updated: June 21, 2026

This Privacy Policy explains how Brnzo collects, uses, stores, and protects your information when you visit our website, place an order, contact us, or use our services.

Brnzo is an online store offering thoughtful gifts, smart gadgets, home and lifestyle items, décor products, accessories, and gift-ready products for customers in the United States.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit Brnzo or place an order, we may collect the following information:

Personal information you provide to us, such as your name, shipping address, billing address, email address, phone number, and order details.

Payment-related information needed to process your order. Payment card details are handled securely by our payment processors and are not stored by Brnzo.

Account or checkout information, if you create an account or use saved checkout options.

Customer support information, including messages you send to us by email, contact form, or other support channels.

Website usage information, such as your browser type, device type, IP address, pages viewed, products viewed, referral source, and shopping activity.

Marketing information, such as whether you subscribed to email updates, abandoned checkout reminders, promotions, or product announcements.

2. How We Use Your Information

We use your information to process and deliver orders, confirm payments, provide order updates, respond to customer service requests, prevent fraud, improve our store, personalize your shopping experience, send service-related messages, and send marketing messages when you have opted in or where permitted by law.

We may also use your information to comply with legal, tax, accounting, security, and regulatory obligations.

3. Order Processing and Fulfillment

We share necessary order information with trusted service providers who help us operate our store. This may include payment processors, shipping carriers, fulfillment partners, email service providers, analytics providers, fraud prevention providers, and customer service tools.

These providers only receive the information needed to perform their services.

4. Payments

Payments are processed through secure third-party payment providers. Brnzo does not store your full credit card number or payment card security code.

Your payment information is protected through the payment provider’s security systems and Shopify’s checkout security.

5. Cookies and Tracking Technologies

Brnzo uses cookies and similar technologies to keep the website working, remember cart activity, understand how visitors use our store, improve product pages, and support advertising or remarketing where permitted.

Cookies may help us remember your preferences, keep items in your cart, measure website performance, and show relevant ads.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Email and Marketing Communication

If you subscribe to our emails, we may send you product updates, offers, new arrivals, gift ideas, and store news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at support@brnzo.com.

We do not sell your personal information to advertisers.

7. Sharing Your Information

We may share your information with service providers that help us operate our business, including Shopify, payment processors, shipping carriers, fulfillment partners, analytics providers, email tools, advertising platforms, and fraud prevention services.

We may also share information if required by law, to protect our rights, to prevent fraud, to respond to legal requests, or during a business transfer such as a merger, sale, or reorganization.

8. Data Security

We use reasonable security measures to protect your personal information. Our website uses secure checkout technology, and payment information is handled through trusted payment processors.

No online method of transmission or storage is completely risk-free, but we take reasonable steps to protect your information.

9. Data Retention

We keep order and customer information for as long as needed to complete orders, provide support, meet legal obligations, prevent fraud, and maintain business records.

You may contact us to request access, correction, or deletion of your personal information, subject to legal and operational requirements.

10. Your Privacy Rights

Depending on where you live, you may have the right to request access to your personal information, correct inaccurate information, request deletion of certain information, opt out of certain marketing communications, or limit certain uses of your data.

To make a privacy request, contact us at support@brnzo.com.

11. Children’s Privacy

Brnzo does not knowingly collect personal information from children under 13. Our store is intended for purchases made by adults. Some products may be suitable as gifts for children, but orders must be placed by an adult.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.

14. Contact Us

For privacy questions or requests, contact us at:

Store Name: Brnzo

Email: support@brnzo.com

Phone: +1 469-492-3809

Business Address: 650 W Main St, Canfield, OH 44406, United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-5)