Payment Policy

Last Updated: June 21, 2026

This Payment Policy explains how payments are handled for orders placed on Brnzo.com.

1. Accepted Payment Methods

Brnzo accepts the payment methods displayed at checkout.

Available payment methods may include major credit cards, debit cards, accelerated checkout options, digital wallets, or other payment methods supported by our checkout provider.

The payment options available to you may vary based on your location, device, and checkout settings.

2. Payment Currency

All prices are listed in U.S. dollars unless stated otherwise.

If your payment method uses another currency, your bank or payment provider may apply conversion rates or fees. Brnzo is not responsible for currency conversion fees or bank charges.

3. Payment Authorization

When you place an order, your payment method may be authorized or charged at checkout.

Your order will not be processed until payment is successfully completed.

If your payment is declined, expired, incomplete, flagged for review, or otherwise unsuccessful, your order may not be processed.

4. Secure Checkout

Brnzo uses secure checkout technology to help protect your payment information.

Payment processing is handled by trusted third-party payment providers. Brnzo does not store your full credit card number or card security code.

5. Billing Information

You agree to provide accurate billing information, including your name, billing address, email address, phone number, and payment details.

Orders may be delayed or canceled if billing information cannot be verified.

6. Fraud Prevention

For customer protection and store security, some orders may be reviewed for fraud prevention.

We reserve the right to cancel or refuse orders that appear suspicious, unauthorized, high-risk, or inconsistent with our payment security standards.

If additional verification is needed, we may contact you using the email or phone number provided at checkout.

7. Failed or Duplicate Payments

If you believe you were charged more than once, contact us at support@brnzo.com with your order number and payment details.

If a duplicate charge is confirmed, we will help resolve it with the payment provider.

Pending authorizations may appear temporarily on your bank statement and usually disappear automatically based on your bank’s processing time.

8. Discounts and Gift Cards

Discount codes, store credits, or gift cards must be entered before checkout is completed.

We may not be able to apply discounts after an order is placed.

Discount codes may be limited by product, date, order value, customer eligibility, or promotion rules.

9. Refunds

Approved refunds are issued to the original payment method whenever possible.

Refund timing is explained in our Refund & Return Policy.

Your bank or payment provider may take additional time to post the refund.

10. Contact Us

For payment questions, contact us at:

Store Name: Brnzo

Email: support@brnzo.com

Phone: +1 469-492-3809

Business Address: 650 W Main St, Canfield, OH 44406, United States

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-5)